Cleartrace, an Austin-based Climate Tech startup, is on a mission to help companies proactively decarbonize their energy consumption. Cleartrace allows companies to stand behind their claims of carbon reductions, sustainability, and renewable energy to prevent greenwashing and provide a source of unified, auditable truth.

We’re looking for a versatile Account Manager to proactively manage our customer base. This person will act as the internal champion of our customers and work to increase value and minimize churn risk. They will ensure customer success in a variety of ways including maintaining existing client relationships, educating customers on new features, and managing support requests. This person will help manage a variety of customer interactions once an account has been onboarded and will orchestrate a variety of customer needs both internally and externally.

Our industry is evolving very rapidly, so this role offers unlimited learning opportunities and a priceless chance to bring much needed change to an industry plagued by greenwashing and vague carbon accounting math.

We are based in Austin, Texas, but the role is open to the right candidate anywhere in the United States.

About the role:

• 3+ years of experience growing and managing a portfolio of commercial accounts while providing outstanding customer service.
• Will act as a decarbonization subject matter expert and be relied upon to help guide the customer as a trusted advisor.
• Collaborates cross functionally at Cleartrace: with product, sales, engineering, and marketing to identify opportunities for growth and suggest improvements to sales performance.
• Acts as a main point of contact for inbound leads and existing Cleartrace clients, explaining our programs, answering questions, and converting these conversations to generate new sales.
• Able to maintain strong relationships through constant communication, problem solving and trust building.
• Track company sales targets, monitor and update accurate sales metrics, and keep the team up to date on status of accounts relative to objectives.
• Develop and maintain a high level of working knowledge about companies’ products, services, and solutions.
• Share customer feedback with product and marketing teams to improve the overall customer experience.

About you:

• Stellar communicator, both written and verbal, internally and externally with customers.
• Are a team of one but are not afraid to escalate issues or ask for help when needed.
• Ability to maintain relationships with existing clients.
• Can work with a variety of customer personas and support them in various ways.
• Not afraid to serve as the “voice of the customer” within Cleartrace.
• 3+ years experience working in either Customer Success, Account Management, or SaaS Support Customer Service
• Ability to work in a fast paced, high pressure environment.
• You have at least three of prior experience in at least one of the following areas:
  • Energy Markets
  • Renewable Energy
  • SaaS Customer Success

Bonus:

• You’re passionate about climate tech and making an impact on climate change
• You love the energy of startup life

About Cleartrace

Cleartrace provides the actionable data companies need to proactively decarbonize their operations. By illuminating previously unseen energy data, companies can see and manage the upstream production and downstream consumption of their energy, every hour of the day. Global sustainability leaders including JPMorgan, Nextera and Brookfield trust Cleartrace to deliver 100% traceable and verifiable energy and carbon records as proof of their sustainability performance.

Equal opportunity employer statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Cleartrace is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team! Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.