About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

Responsibilities

- Oversee a portfolio of 100-150 MW of distributed solar assets.
- Manage and coordinate external field service resources to maximize service efficiency and minimize site downtime.
- Work within contractual and budgetary requirements to maximize portfolio production.
- Supervise subcontracted annual O&M services including preventative maintenance, panel washing, and ground maintenance.
- Dispatch subcontracted O&M services for ad hoc maintenance issues and reactive work
- Enforce all company, quality and safety standards during all inspections and maintenance activities.
- Maintain site warranty databases and ensure compliance with warranty requirements. 
- Create and manage tickets for planned and unplanned service activities. 
- Serve as secondary support for monitoring of assigned assets and provide system monitoring support for field technicians.
- Utilize internal production reporting platform for tracking system production across fleet.
- Generate and prepare quotes for service activities.
- Engage & collaborate with external engineering firms for retrofits, re-powering, and re-designs of systems.  
- Work with equipment/inverter/DAS technical support to troubleshoot and resolve any system issues.
- Manage RMA processes and replacement of faulty components including delivery and returns of equipment.
- Lead weekly client update/check in calls.
- Establish, maintain, and improve relationships with asset stakeholders such as site owners and facilities personnel.
- Review and deliver asset performance & service visit report deliverables to clients assigned.
- Contribute to the development & revisions of Omnidian's standard operating procedure library.
- Embrace flexibility and adaptability. Job description may evolve over time.

Education and Experience

- 3+ years of professional experience
- At least 2 years of experience in the solar energy industry in account management, asset management, system design, or field service and maintenance.
- Proven experience with client account management
- Experience with solar monitoring DAS platforms and alerts.
- Experience reading and interpreting solar system design drawings.
- Strong understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.
- Experience in Storage technologies is a plus
- NABCEP certification is a plus

#LI-REMOTE

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.