SPAN develops innovative technologies that support an electrified future and give homeowners unprecedented levels of control over their home energy usage.

The SPAN Panel—our flagship product—is a “smart” replacement for the 100-year-old electrical panel found in most homes, allowing for circuit-level monitoring and control from any iOS or Android device. When combined with solar and battery storage, our panel offers the best home backup solution available on the market.

SPAN Drive—our newest accessory—is the fastest universal EV charger currently available and a monumental achievement in the residential tech space.

**The Role: **

Span is seeking a Contractor Success Manager to support the direct-to-consumer deployments of Span products. Responsibilities of this role include identifying and qualifying external contractors, onboarding and training new contractors, relationship management, and maintenance of a healthy contractor pipeline. In this role, you will work with internal and external stakeholders to foster positive and productive working relationships with Span’s external contractor partners. While this role will require significant cross-functional coordination, the ideal candidate is comfortable working autonomously in a fast-paced environment, and can consistently deliver high quality work. This person is interested in helping to build and implement processes that will continuously improve upon our deployment strategy.

Responsibilities:

• Perform outreach to identify, qualify, and onboard electrical contractors into Span’s network of installers.
• Clearly articulate the value proposition of working with Span. Set initial expectations of the direct-to-customer program and set contractors up for success.
• Evaluate contractors' technical and administrative qualifications, installation capacity, and safety culture. Capture information in an internal database.
• Manage ongoing relationships with external contractors by providing ad-hoc support, soliciting and acting on internal and external feedback, and facilitating positive communication.
• Maintain a working knowledge of current market pricing dynamics in the electrical contracting space.
• Work cross-functionally to ensure symbiotic relationship with partner sales channels.
• Improve efficiency and contractor experience by identifying and implementing process improvements.

**Required qualifications: **

• 4+ years work experience in a customer/contractor success management role in the electrical, solar, energy storage, or construction industry
• Technical background or experience, especially related to electrical installations strongly preferred
• Comfort performing cold outreach and delivering value propositions for working with Span
• Comfort discussing contractual terms and expectations
• Demonstrated ability to execute several simultaneous tasks and projects
• Excellent written and verbal communication skills, and ability to work cross-functionally
• Excellent organization, attention to detail, and time management skills
• Self-starter, able to ask questions and exercise initiative to make sound decisions with imperfect information
• Creative, team-oriented, and comfortable working in a fast-paced environment
• Mission-driven with a demonstrated passion for Span

**Bonus qualifications: **

• Understanding of electrical, solar photovoltaic (PV), and/or energy storage system (ESS) installation
• Experience working in Salesforce
• Bilingual English/Spanish speaker

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges.

Our CEO, Arch Rao⁠—former head of the Tesla Powerwall team⁠—fosters an energetic and collaborative environment, with a strong emphasis on maintaining work-life-balance across the organization.

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company
⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)
⚡ Comfortable, sunny office space located near BART and Caltrain public transit
⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)
⚡ Flexible hours and unlimited PTO

Our Mission & Values:

At SPAN, we believe that powering your home with clean energy should be a simple and delightful experience that is at its essence human-centered and technology-forward.

Our core values include:

• Making home energy more accessible, intuitive, and convenient.
• Enabling homes and vehicles to be powered by the sun.
• Building resilient homes with reliable power.
• All-electric everything.
• A more flexible & distributed grid.

Interested in joining our team? Submit an application today and we’ll be in touch with next steps!