THE PITCH

At Tomorrow Farms, we’re building the “front end” for the future of food, harnessing the most innovative technology in food to create unforgettable brands and irresistible products that are better for our bodies, kinder to animals, and easier on the planet. We are working towards a more equitable and harmonious food system – and a vision of the future where animal-based products have become obsolete.

WHO YOU ARE

You are a people person, through and through. You are detail-oriented, empathetic, and thoughtful and you approach people with patience and kindness. You are compelled to make an impact with each person you interact with; you are able to put yourself in the shoes of each person you’re communicating with, and are proactive in seeking opportunities to deliver exceptional experiences.

• You have 1-3 years experience in customer-facing roles, preferably with CPG in a subscription ecommerce business.
• You have excellent interpersonal, written and verbal communication skills.
• You are proactive, and a solutions-driven thinker.
• You are highly organized with acute attention to detail.
• You can work both independently, and as part of a team.
• You enjoy working across multiple communication channels and are able to pivot quickly as priorities and needs of the business evolve.
• You’re able to learn new software quickly; prior experience with Shopify, Gorgias, Asana, Slack, Notion, Google Suite, Klaviyo, and subscription models.

WHAT YOU'LL DO

You will build meaningful relationships with our community as you manage inquiries from customers, retailers, and job-seekers curious about Tomorrow Farms and its brands to ensure a best-in-class experience for our community and build brand loyalty. This is a crucial part of our team—we aim to develop an inclusive and empathetic brand, and that is only possible if we listen to, and engage with consumers at a human level.

Your day-to-day responsibilities will be highly collaborative as you become an expert on Tomorrow Farms' products, brands and customers. In this role, you will level up your existing skills and explore new interests—throughout your first year as a Customer Experience Associate, you will work with key stakeholders to identify opportunities for growth in your career at Tomorrow Farms.

• Serve as the face of our brand and oversee inquiries across email, chat, SMS and social media.
• Be the voice of the customer—regularly share voice of the customer feedback and data with the leadership team so we can continuously improve upon the customer experience.
• Collaborate cross-functionally to stay up to date on customer experience policies, product knowledge, and operations procedures.
• Go beyond macros and canned replies, and personalize responses to customers as needed, while maintaining brand voice and tone.
• Provide product information, oversee order management issues, problem-solve and develop tailored solutions for customer inquiries related to refund requests, order changes, and delivery issues.
• Support backend customer operations with fulfillment errors, returns, and shipping delays.
• Interface with our fulfillment partner and escalate operational / technical issues to ensure timely shipments for our members.
• Identify problems and improvement opportunities within the customer experience to develop creative solutions for them.

WHO WE ARE

We're a team of seasoned entrepreneurs, operators, and creators who are passionate about disrupting the status quo, fixing our broken food system, and playing a small role in resolving the climate and ecological crisis.

We're humble enough to know that we always need to keep growing and learning, but we're passionate and audacious enough to think that we can make a huge impact and a meaningful contribution. Our products are better for people, animals, and the planet. As a company, we strive to practice what we preach and become embodied examples of the kinds of values we want to see more of in the world.

We think of Tomorrow Farms as the parent brand for the most well-known and well-loved food and beverage products that are helping to usher in the new, more equitable and harmonious era of food production.

SCHEDULE + COMPENSATION

• You’re available Tuesday - Saturday (10am - 6pm EST)
• $40,000 - $45,000/annually

WHY US

We offer a generous equity and compensation package in a venture-backed startup, plus:

• Contribution to health, vision, and dental
• 401(k) matching
• Paid family leave
• Flexible scheduling* and PTO policies
• Volunteer time off

WHAT NOW?

If any or all of this excites you, please apply!

Tomorrow Farms is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.