**The Company You’ll Join **

At Bidgely, we are working to accelerate a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.

Bidgely is an AI-powered cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.
The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

With roots in Silicon Valley, Bidgely has over 17 energy patents, $77M+ in funding, retains 30+ data scientists, and brings a passion for AI to utilities serving 27M+ customers around the world.

The Position and the Team You’ll Work With

We are currently seeking a top-notch Customer Success Solution Engineer who will be responsible for defining and overseeing the product implementation of Bidgely’s innovative energy management service with strategic utility customers worldwide. As a key member of the team, you will be utilizing your technical, product and client engagement skills to deliver a solution that is highly effective and tightly integrated with the customer.

In the Role You Will

• Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.
• Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes.
• Collaborate with product management to ensure recurring utility requirements are included as standard product features.
• Collaborate with the Customer Success team to define project key success metrics and to analyze & track these metrics.
• Manage select customer engagements using the Customer Success team processes and tools.
• Manage project deliverables, and ensure quality on on-time delivery, and ensuring quality through a hands-on approach.
• Assist sales efforts by developing the technical content of proposals
• Possess an in-depth understanding of our data science and machine learning algorithms in order to address queries from our clients with technical expertise.
• Present technical content to customers and at industry events .
• Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams

You Will Bring

• BS/MS in Computer Science or equivalent
• 3 – 6 years of proven expertise in developing and driving solution development for cloud based implementations especially in the B2B domain
• Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing role with large enterprises.
• Strong customer facing skills and ability to work with diverse business and IT stakeholders
• Strong problem solving and analytical skills.
• Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hand-on.
• Ability to deliver quick solutions in a fast paced start-up environment.
• Remarkable attention to detail
• Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users.
• Ability to collaborate across teams and time zones with strong interpersonal skills.
• Desire and ability to stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
• Ability to travel to customer sites 10% of the time once Covid restrictions are lifted.

About You

• Passionate about a clean energy future
• Innovative – You challenge the status quo
• Resilient – You enjoy meeting challenges head on and strive to find creative solutions to problems
• Data driven – You understand the importance of data in decision making

**Why You’ll Love Working at Bidgely **

• Opportunity to grow with a startup
• We are a passionate and intelligent team united by the goal of a clean energy future
• Great benefit package, including comprehensive medical, dental, vision insurance; 401(k); Paid Parental Leave policy; Unlimited PTO.
• Flexibility: this role is remote so you can work from the location of your choosing within the United States. Once normal business operations resume, you may choose to work from our Mountain View office or stay fully remote.
   
  Location
  Remote within the US