Position Overview

The IT Support Engineer position will provide comprehensive support to Proterra’s information technology department. This role is responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, warehouse and manufacturing equipment issues. This position will report to the IT Manager and collaborate with other information technology team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.

About the Role – You Will:

• Responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, warehouse and manufacturing equipment issues running on platforms such as Win10, iOS, and android. Identify recurring technical issues and fix their root causes to enhance business productivity.
• Collaborate across cross functional manufacturing engineering, application engineering, infrastructure engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
• Analyze production/workflow issues by creating and monitoring various reporting tools utilizing the in-house Sales Force Remedy, CRM and ERP systems.
• Build relationships with manufacturing engineering, manufacturing and plant management teams by spending time on the manufacturing floor to learn their workflows to effectively assist with technical issues when they arise.
• Prioritize tickets on IT Helpdesk CRM tool SalesForce Remedy to ensure local and remote users receive updates and resolutions in a timely manner.
• Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
• Other duties as assigned by department manager, and/or executive management.

About Our Group

• As strategic partners, Proterra’s IT team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
• We strive to provide the highest-level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect, and always try to have a little fun every day!
• You will report to the IT Manager and collaborate with other information technology team members located at our headquarters in Burlingame, CA and manufacturing facilities in Los Angeles, CA and Greenville, SC.

About You

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent English written and verbal communication skills; business acumen around executive team members must be at the highest level of care and verbal communications.
• Knowledge of Microsoft Office Suite (Excel, Word and PowerPoint); intermediate-level Excel, in particular
• Able to work effectively with others on a team to assist overall team goals.
• Willingness and flexibility to work rotational and/or on-call shifts to provide support to sales, fulfillment, and manufacturing operations that run 24/7
• Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
• Attention to detail and high level of accuracy.
• Demonstrated strong sense of integrity.
• Excellent leadership and conflict resolution skills.
• Problem-solving and decision-making skills.
• Strong analytical skills.
• Clear and concise MSFT desktop operating systems with competencies that exceed above average IT skillsets
• Bilingual, optional but a plus.

Your Experience Includes

• Familiarity with the technical aspects of manufacturing management/automation systems.
• Inbound and Outbound automation applications.
• Manual scanning (Inbound/Outbound).
• Label scanning, manufacturing processes and systems to support manufacturing.
• Tablets, handhelds, wireless tools, wireless systems on 2.6ghz, 5ghz.
• Desktop machines in various configuration.
• Able to work smart and safe around high voltage manufacturing equipment.
• 3+ years IT experience with client, server, and network service delivery
• 4+ years of hands on IT systems or relevant experience in a commercial production environment
• 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP is mandatory
• 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
• 4+ years of experience troubleshooting skills in a multi-user high availability environment
• 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
• 5+ years of Microsoft Server management, active directory, server maintenance, SCCM is a must have ability.
• Security systems endpoints.
• Generally, requires minimum of 5 years of related experience in IT Support within an e-commerce and/or manufacturing / distribution environment
• Bachelor’s degree in Information Technology, related field, or relevant work experience
• Active Microsoft certifications, including but not limited to;
  • Windows Server Administration Fundamentals
  • MCSA, 2012, 2016, 2019
  • Mobility and Devices Fundamentals
  • MCSE: Core Infrastructure
• Comptia Network+, Security+, Linux+, A+
• Must have a certification in networks that can include Comptia, Microsoft, or any other recognized industry network certifications

Location: Burlingame, CA
Travel: 10-25%

_Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify). _

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)