Position Overview

This position will provide comprehensive project management support to the Proterra Field Service organization. You will be responsible for leading an industry best Field Service Campaign team while working cross-functionally in all aspects to ensure the highest customer satisfaction. This position will manage service campaign execution, key customer projects, tools, training, safety and other resources necessary for the team to maintain and support all models of customer vehicles, charges and batteries.

About the Role – You will:

• Manage and lead the service campaign technician team
• Measure the team’s success through metrics and KPIs.
• Manage complex service projects for key accounts
• Manage team to ensure consistent and professional customer communications from all team members, including use of work order tracking tools.
• Ensure team understands and follows the path to escalation and resolution for any customer issues. Manage scheduling of service campaign team members to ensure timely completion of customer or Proterra required work.
• Ensure team members understand team performance goals and lead the team to achieve them.
• Work’s cross functionally with Proterra engineering, parts, and vendors to ensure timely completion of assigned projects
• Interact with customer and be the face of Proterra to ensure customer satisfaction and project success.
• Ensure team members have the appropriate tools, training, support documents and reference guides needed to ensure customer are able to efficiently utilize their products.

About Our Group:

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• We strive to provide the highest level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations.
• You will report to the Director of Field Service- West and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ensures timely and accurate completion of all administrative duties. Too include documenting project and asset status
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent communication skills.

Your Experience Includes:

• 10+ years’ experience with field service or direct customer service
• At least 5 years of experience leading and training others.
• Proven ability to manage complex projects
• Transit, heavy vehicle or other transferable experience
• Hands-on experience managing technicians
• Working knowledge with manufacturing processes and suppliers
• Strong experience with MS Office Applications, especially Excel

You might also have:

• Experience with electric buses and chargers

**Location: **Greenville, SC (home location but will support specified region for their reporting Field Service Technicians and Representatives)

**Travel: **Up to 50% of the time to our various customer sites throughout North America.

_Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify). _

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)