Sentient Energy is recruiting for a full-time Systems Administrator in our Customer Operations organization. The Customer Operations organization is responsible for designing and implementing solutions for deploying, commissioning, and operating Sentient Energy’s unique line of hardware and software products into utility distribution networks and operations.

This position offers a unique opportunity to work with emerging technologies in the rapidly developing and highly visibility Digital Grid space within the utility and industrial energy sector. The innovation and creativity with which we develop and implement utility solutions are among the distinctions that make Sentient Energy the leader in Distribution Network sensing and monitoring.

What You Will Do In Your Role

• The Commercial IT Systems Administrator is responsible for multi-level support that includes diagnosing, troubleshooting, and resolving Server and Network issues in a fast paced-dynamic environment.
• The Commercial IT Systems Administrator answers incoming support requests, inquiries, and emails to determine if problems are user, software or hardware related; analyzes problems/issues/inquiries; addresses issues personally when possible; assigns severity levels to the appropriate technician and follows through to resolution
• This position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools.
• Preform patch management and provide proactive maintenance on as required
• Meets or exceeds SLA’s and escalates critical issues to appropriate parties within SLA timeframes.
• Troubleshoot technical issues assigned by Manager of Commercial IT Operations including hardware, software, and network communication issues.
• Responsible for answering phones, email, and tickets for incoming support requests
• Performs various administrative tasks across various OS and cloud platforms.
• Escalates issues quickly and efficiently in accordance with documented Service Level Objectives
• Available for occasional late shift work and for scheduled on-call support
• Maintains strong customer service skills when dealing with clients, vendors, and Sentient-Energy personnel
• Advises Sentient-Energy management of client support or reoccurring technical issues

The Experience You Will Bring

• Excellent customer service skills
• Excellent troubleshooting techniques
• Excellent communication skills including the ability to translate technical information to non-technical users
• Strong Server OS Knowledge, Linux, Unix, Windows
• Effective analytical and creative problem-solving skills
• Strong organizational skills and keen attention to detail
• Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines
• Familiarity with working in cloud environments
• Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork

Requirements:

• 2+ years of experience working within a Cloud, NOC, Server Support or Network Administration position
• Hands on experience with Linux?
• Ability to provide occasional late shift and scheduled on-call work

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.  This employer uses E-Verify. Please visit the following website for additional information:  www.kochcareers.com/doc/Everify.pdf