UtilityAPI is a mission-driven company that is fighting climate change by enabling the exchange of energy data for energy service providers and utilities. Lack of access to data is a key choke point for clean energy companies, and our automation helps shorten sales cycles, lower customer acquisition costs, and provides the infrastructure needed to build the energy economy of the future. Our customers love us.

We have a diverse leadership team and we value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including women, people of color and people with disabilities.

We are looking for a Technical Support person who can respond to cases from customers and help us understand what our customers need and how they use us.

What You'll Do

• Manage the support queue. Most cases come in online.
• Correspond with customers.
• Do a little bit of digging using our tools to see if you can solve their issues.
• Open technical issues for our engineers to work on.
• Advocate for customers to make sure their issues get addressed

Requirements

• Be interested in fighting climate change
• Genuinely care about whether our customers get the data they need
• Experience learning a technical product
• Prior experience helping people, even if it wasn’t actually support
• Ability to communicate effectively over email and sometimes on the phone
• Have good judgment and be able to use it
• Be trustworthy and able to work independently

Preferred

• Would be nice if you had some kind of problem solving experience or at least interest

To apply for this position, please email a resume and cover letter to: lynne@utilityapi.com