About the Role – You will:

• Develop a deep knowledge of our products.
• Deliver technical training onsite at customer locations; engage with vendors to prepare and deliver appropriate vendor training directly to our customers.
• Devise training programs that prepare students of all levels of incoming ability; create new, engaging training material in various forms (classroom, hands-on, eLearning, remote, learning videos); develop and produce training videos for use internally and externally.
• Manage the complete training process: understand contractual requirements, schedule training with customers, prepare materials, deliver training and follow-up.
• Observe and evaluate results of training programs; determine overall effectiveness of programs and make improvements.
• Understand new training needs based on review of new products or new customers; interact with subject matter experts to ensure quality and accuracy of new material.

About Our Group:

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• We strive to provide the highest level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in Greenville, SC.
• You will report to the Site Senior Director of Customer Service and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and external customers.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful, diligent and able to operate independently with limited supervision.
• Excellent time management and organizational skills.
• Sound judgment and problem-solving skills and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties).
• Excellent English communication skills and comfortable speaking to crowds.

Your Experience Includes:

• 10+ years of proven technical experience.
• Associate’s Degree in a related field or equivalent work experience.
• 5+ years of proven technical training.
• Certification such as CTT+ (Certified Technical Trainer)
• Knowledge of modern training techniques, tools, and instructional systems design methods.
• Intermediate level skills with MS Office applications (i.e. Word, Excel, Outlook, and PowerPoint) and webinar/e-learning applications (i.e. Adobe Captivate or similar products).
• Experience with electrical and mechanical troubleshooting; strong technical aptitude.
• Physical demands include but not limited to: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders and walking.
• Environmental demands may include: extreme temperatures (cold/heat), confined quarters, excessive noise and high voltage.

You might also have:

• Commercial Driver’s License or ability to obtain
• ASE certification

**Location: **Greenville, SC (based at this location; initial training will occur here and at other locations)

**Travel: **15% including local travel between facilities; occasionally out to CA to our Burlingame and City of Industry facilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)