Position Overview

This position will be the overall lead for our growing Aftermarket Parts organization reporting to our senior leadership. You will be a key member of the Proterra Transit leadership team and will work within the team to support and lead all aspects of the Aftermarket Parts department including parts procurement, planning, warehousing and sales as well as warranty management. This position will be responsible for driving growth and capability within the group with the goal of providing industry leading support and strong financial performance.

About the Role – You Will:

• Aftermarket Parts Planning/Buying:
  • Develop the processes and the team to build aftermarket parts sales into a high-performing part of the Proterra business
  • Research and employ industry best-practices
  • Work with customers and internally to ensure the right parts are available at the right time
• Inventory Management:
  • Responsible for > $5 M of inventory located at multiple warehouses, field and customer’s locations; Create optimized inventory management plan expandable for future growth and in alignment with customer needs
  • Develop technical knowledge of the Proterra products to support optimization of inventory
• KPIs and Reporting:
  • Responsible for creating and analyzing KPIs and reports to manage performance
  • Lead the financial tracking of key Customer Service department metrics such as warranty parts cost, freight cost, labor, etc
  • Develop new techniques to maximize efficiency
• Service Procurement:
  • Develop relationships with key suppliers to create supply chain availability for service items; Procure parts needed to support the Customer Service team and products in the field
  • Breakdown manufacturing assemblies into serviceable components and procure
• Warranty
  • Own all aspects of warranty management including customer transactions and coverage
  • Create efficient RMA process to ensure parts are returned as needed and a high rate of vendor warranty recovery
• Sales and Customer Service:
  • Be the face of Proterra and interact with the customer to ensure industry leading project success and customer satisfaction

About Our Group

• As strategic partners, the Aftermarket Parts team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• We strive to provide the highest-level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect, and always try to have a little fun every day!
• This position will be located in Greenville, SC and will be a part of the Proterra Transit team
• You will report to senior Transit leadership and collaborate with other Proterra leaders located at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA

About You

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion and intense focus on exceeding customer expectations.
• Resourceful and willing and eager to dig into the details
• Strong time management and organizational skills; operates independently with limited supervision
• Sound judgment and problem-solving skill
• Excellent English communication skills
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity

Your Experience Includes

• Bachelor’s Degree in Business, Accounting, Finance or Supply Chain Management (or other related fields) or equivalent experience.
• Minimum of 15 years’ experience in fields such as supply chain, customer service and aftermarket sales
• Experience with Transit and/or related industries such as heavy trucking
• Having developed organizations, tools and processes from early stage
• Significant experience with ERP systems
• Experience interfacing with customers, negotiations with suppliers and obtaining best costs
• Knowledge of financial and accounting practices and reporting, inventory management and creation
• Experience with reviewing and editing supplier agreements
• Strong proficiency in Microsoft Office applications
• Excellent English verbal and written communication skills
• Oracle ERP is a plus.
• Knowledge of BOM structure and management is a plus.

**Location: **Greenville, SC
**Travel: **0 - 25%

_Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify). _

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)