Ndustrial was founded in 2011 to accelerate efficiency across industrial facilities. Our founders merged their experiences across Silicon Valley innovation, industrial engineering and computer science to build a real-time industrial intelligence platform that enables companies to gain new levels of insight into their business processes and energy intensity and then optimize and transform them for sustained competitive advantage.

Headquartered in Raleigh, NC, ndustrial’s customers span the globe. Come join one of the most impactful companies in its industry with investments from one of the largest utilities on the planet, ENGIE New Ventures, Clean Energy Ventures and the largest cold storage logistics companies in the world, Lineage Logistics. Our culture values a relentless customer first commitment to quality anchored in integrity and a startup mindset rooted in curiosity. Building a company and solving global challenges is hard work but our teamwork is sustained through humility and humor.

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, expanding the customer’s value chain through engagements and being the trusted advisor for the customer relationship. Account Manager will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position will require occasional travel (up to 30%). If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager will be part of our sales team and achieve quotas, while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements

• Proven work experience as an Sales Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Benefits

• Unlimited PTO (as long as it isn’t abused).
• Medical, Dental and Vision.
• Healthcare stipend ($300/mo).
• Professional Development stipend ($500/year).
• 401K
• Team outings.
• Flexible work environment with telecommuting options.
• Witty banter (working with us is like being in a bad Aaron Sorkin movie).
• Dog friendly office
• Conveniently located on Fayetteville St in Downtown Raleigh.
• Windows with natural sunlight.
• We limit our use of buzzwords.
• Direct access to all employees of the company, no middle management hell. You will work feet away from the CEO & CTO and we usually will go to lunch together.