About Us

Jupiter is the global market leader in analytics for resilience planning and enterprise climate risk management.  We are led by pioneers in data, climate, and earth and ocean sciences, as well as technology, risk management, company building, and public policy. Our climate risk modeling solutions save lives and mitigate potentially catastrophic impacts inflicted by hurricanes, floods, heat waves, wildfires, drought, and other extreme weather events on homes, businesses, infrastructure, food and water supplies, and entire economies.

Jupiter is also committed to the world community. Through our Jupiter Promise initiative we provide services to under-resourced countries and communities to promote sound decision making while including the potential impacts of climate change. Employees are encouraged to provide their expertise to various programs under the Jupiter Promise initiative.

Jupiter is bringing diversity to prepare a diverse planet for our changing climate. Jupiter was founded on the principle that with the right approaches and the right team, we can prepare Earth’s economies to meet the challenges associated with climate change. The world is a diverse place; a diverse workforce in an inclusive environment is essential to meet our goals. We go forward together.

The purpose of this role is to provide customers with better access to Jupiter climate and science information as well as strong technical expertise during pre-sales, projects, and product implementations.

Execution / Implementation (50%):

• Accountable for project execution and customer implementations, including technical solution design, custom product delivery, creation and maintenance of operational controls and tracking metrics and deliverables.
• Deliver data results to customers through automated and semi-automated data processes.
• Full ownership and accountability of customer satisfaction, on-time delivery, planning, communication, project financial performance and customer results.
• Work with a cross-functional team of product managers, scientists, and developers to deliver solutions

Customer Success / Retention (20%):

• Responsible for customer satisfaction throughout their relationship with Jupiter.
• Act as the point of contact for existing customers by providing technical product support, answering questions, ensuring the customer is maximizing value of products and services.
• Develop strategic cross-sell and up-sell opportunities with the business development team.
   
  Internal Initiatives (20%):
• Drive learnings from engagements back into core functions at Jupiter.
• Create custom solutions as new customer requirements emerge.
• Assist product and science teams with deploying Jupiter data.

Pre-sales (10%):

• Partner with business development to develop marketing collateral, deliver product demonstrations and solution design.
• Responsible for providing leadership in the creation and delivery of solutions designed to meet a customer’s business needs.
• Develop industry domain knowledge to be able to position company service offerings versus competitors.

What You Will Bring:

- B.S. or M.S. in Computer Science or related field or equivalent work experience
- 5+ years of experience in professional services, management consulting, customer success, business development, or another client-facing role
- Competency with data querying or programming languages (e.g. Python)
- Experience working with large databases, architecting/operating solutions (built on AWS or other infrastructure), reporting and analytical processing, ETL/ELT, and business Intelligence tools

What Makes You Stand Out

- Passion for start-up culture
- Understanding of enterprise cloud-based software
- Working knowledge of APIs and GIS tools
- Strong communication and collaboration skills
- Track record of success applying analytical & problem-solving skills, thorough impact analysis and attention to detail
- Customer facing skills including the ability to manage expectations and control scope
- Motivated to self-learn
- Personal accountability,
- Team player with an attitude toward honesty and integrity

When we say Jupiter Intelligence is an Equal Opportunity Employer, we are not just adding a legal addendum. Of course, we do not discriminate:

Jupiter Intelligence is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

In fact, we celebrate our differences as our strength and actively work to build an inclusive environment for all. If we can do anything to improve your application and interview process, please let us know!

Please also note: Successful candidates must be authorized to work in the US