Position Overview

This position will provide comprehensive support to Proterra’s customer service department. The Customer Program Manager is the liaison between our customers and manufacturing operations and provides support to Proterra’s Greenville Site Manager, Customer Programs and other site leadership team members. You will be responsible for managing the customer journey from order entry through delivery to the customer site, completing a successful hand-off to field service. This position will be the customer point of contact in Greenville, SC.

About the Role – You Will:

• Utilize accepted project management tools and best practices to deliver a high-quality customer engagement experience while meeting internal revenue targets.
• Coordinate all engineering, operations, services, and marketing activities on behalf of the customer as required in the contract.
• Schedule customer visits and support pre-production customer meetings to enable a successful product build.
• Coordinate with internal operations teams to ensure delivery of depot or overhead charger installations at the customer site.
• Execute a successful transition into Service by ensuring an understanding of customer launch plans and training needs.
• Continuously improve the process for managing customer contract execution and delivery.
• Become an EV advocate and partner with customers to help them fully utilize their battery electric bus fleet.

About Our Group

• As strategic partners, the Customer Service team strives to ensure that our values, culture and level of engagement always allow us to do great things for our company and customers.
• We strive to provide the highest-level service and support to our customers each and every day.
• We work collaboratively to build strong relationships with our customers, partners, and internal production team.
• We treat each other with respect, and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in Greenville, SC.
• You will report to the Manager, Customer Programs and collaborate with other Proterra team members locally as well as at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.

About You

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful, diligent, and results focused.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent English communication skills; able to clearly articulate information to customers, partners and sales representatives.

Your Experience Includes

• Bachelor’s Degree in Engineering, Business or related field or equivalent experience
• Demonstrated large project management experience.
• Excellent customer service experience.
• Effective problem-solving skills.
• Previous experience with commercial transportation products (e.g. buses, trucks, fleet automobiles, heavy equipment), optional but preferred.

**Location: **Greenville, SC
**Travel: **20-30%

_Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify). _

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)