Position Overview

This position will provide comprehensive support to Proterra Energy. This role is a key position for Proterra Energy, coordinating service for Energy products, including chargers, installation, and energy solutions. This is a customer-facing role with significant technical and operational requirements, driving the development of tools, processes, and practice of service at Proterra Energy, in coordination with other business units at Proterra.

About the Role – You Will:

• Lead Proterra Energy’s service function, directing the development of robust diagnostic tools and informing the commercial service offering.
• Lead with a customer-first mentality, clearing obstacles for customers and supporting them with proactive outreach.
• Source and develop relationships with key strategic partners to support Proterra Energy’s service offering.
• Define and implement the technical solutions needed to provide best-in-class service operations across Energy and other Proterra business units.
• Drive initiatives to deliver a world class experience for Proterra Energy customers.
• Refine the service tiers, ticketing process, and Proterra Energy’s role in each step of the customer journey post-installation.
• Other duties as assigned by management.

About Our Group

• Proterra Energy is the advanced charging and energy group at Proterra. We develop and support energy and charging projects with fleet customers of all types. Our group helps customers select the right size for their charging infrastructure through advanced analytics, designs charging infrastructure that meets their operational and financial requirements and manages the installation and operation of that infrastructure.
• We strive to provide the highest-level service and support to our customers.
• Travel to customers and events is expected, remote/hybrid is an option.
• This position will report to the Vice President of Proterra Energy and collaborates with other team members located at our headquarters in Burlingame, CA and other manufacturing facilities in Los Angeles, CA and Greenville, SC.

About You

• Proactive and a self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent English written and verbal communication skills.

Your Experience Includes

• BS or equivalent Experience
• 10+ years of experience in one or more of the following: cleantech, renewable energy, solar, utility, electric vehicles, and/or electric vehicle charging.
• Deep experience with developing service offerings, working with service organizations and managing field operations is critical.
• Experience with DC fast chargers is a plus.
• Experience with electrical equipment and installations is a plus.

**Location: **Remote
#LI-REMOTE
**Travel: **0-15%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)