About Stem

Stem provides solutions that address the challenges of today’s dynamic energy market. By combining advanced energy storage solutions with Athena™, a world-class artificial intelligence (AI)-powered analytics platform, Stem enables customers and partners to optimize energy use by automatically switching between battery power, onsite generation and grid power. Stem’s solutions help enterprise customers benefit from a clean, adaptive energy infrastructure and achieve a wide variety of goals, including expense reduction, resilience, sustainability, environmental and corporate responsibility and innovation. Stem also offers full support for solar partners interested in adding storage to standalone, community or commercial solar projects – both behind and in front of the meter.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What we are looking for:

The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across our fleet of networked Energy Storage Systems.

This individual performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies. This individual must be able to prioritize remediation of issues with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

Responsibilities:

• Identify, prioritize, and troubleshoot incidents in accordance with customer business requirements, organizational policies and operational impact
• Schedule and monitor the execution of grid service events
• Create KPIs to analyze and discover possible growing issues
• Develop tools and processes to support continuous improvement initiatives
• Create new rules for our data engine, to support strategic root cause corrections
• Monitor and troubleshoot a wide variety of information and network systems that include, but are not limited to LAN/WAN systems, firewalls, IoT systems, operating systems, and energy storage management systems
• Track operational incidents in JIRA
• Coordinate with field technicians during installation and operational issue resolution
• Notify field service, customer operations, and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles
• Support multiple technical teams in operational environments with high uptime requirements.

Requirements:

• Requires a BS/MS degree from an accredited college or university in Engineering or other Sciences.
• Network monitoring fundamentals including packet flows for RS485 (serial) and TCP communications; DHCP/Static, DNS, TCP/IP protocols; and router/switch configuration and IP address planning.
• Knowledge of server operating systems and network devices
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
• Ability to think creatively and see the big picture in our fleet.
• Analytical mindset
• Work with execution of custom scripts (light coding/understanding)

Preferred:

• Knowledge in basic electrical power, metering, or the renewables or energy space a large plus
• Experience providing remote support using virtual desktop tools
• Experience with large sets of data and data analysis
• Experience with Jira, Confluence, Tableau, Plotly, SQL, Python, Linux/ command line, Big Data visualization, and relational databases

Job Location
Choice of:

• San Francisco, CA – Financial District
• Burlingame, CA – Parking available
• Remote option

Learn More

To learn more about Stem, visit stem.com where you will find information about our solutions, technology, partners, case studies, resources, latest news and more. Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.