Position Overview

This position will provide comprehensive back office support in the Product Services Department with multiple administrative duties, as well as assisting customers with their needs. You will work on projects for the following team verticals; Training, Diagnostic Engineering, Product Support, and Warranty Administration. A successful candidate must have the ability to follow instructions, manage and analyze data, generate reports, maintain meeting minutes, and schedule on-location training events. This position will report to the Director of Product Services and collaborate with other Customer Service team members located in Greenville, SC.

About the Role – You Will:

• Maintain excellent communication with customers and property staff.
• Generate contract deliverable work orders and track them.
• Schedule onsite training at customer’s locations for the Technical and Operator Training Teams.
• Conduct Satisfaction Surveys electronically using survey platform.
• Perform basic AR/AP functions for the department’s purchase orders and invoices.
• Work order reporting and closeout.
• Data mining and reports using work order system.
• Assist all department managers with assigned tasks.

About Our Group

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
• We strive to provide the highest-level service and support to our clients every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect, and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in all Proterra facilities.
• You will report to the Director of Product Services and collaborate with other Customer Service team members located in Greenville, SC.

About You

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and external customers.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful, diligent and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner).
• Strong time management and organizational skills.
• Sound judgment; Good problem-solving and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties).
• Excellent English written and verbal communication skills.
• Ability for follow instructions and adhere to all the safety policies and procedures.
• A hunger to learn more and take on new challenges when they arise.

Your Experience Includes

• 2+ years’ experience of directly related work.
• High School Diploma or equivalent.
• General knowledge of product warranty and service invoices.
• General knowledge of Accounting systems, including Oracle.
• Experience interacting and communicating with customers.
• Advanced level computer skills using MS Office applications, Tableau, Oracle, Salesforce, and other data management software.

**Location: **Greenville, SC
**Travel: **0-25%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)