Company Description

Recognized by Forbes as one of the fastest-growing private companies in the United States. Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.

Our employees are our most valuable resource. Palmetto is a VC-backed high-growth company with a promote-from-within culture for talent development. We offer excellent traditional benefits such as unlimited vacation, medical, dental, and vision coverage, and retirement plans. We are also proud to offer innovative benefits that help our employees thrive in a 21st-century economy, including a fully remote work staff, 2-week annual sabbaticals, parental leave, and unlimited PTO - among other benefits.

Summary of Role

As our Roofing Pre-Construction Project Manager, you will review, scope, and manage the coordination and timely execution of roofing and trenching installation requirements prior to PV installation with Palmetto approved subcontractors (Roofing Build Partners). You will be responsible for implementing and managing the pre-construction process enhancements and vendor network development focused on improving execution timelines and driving down costs. This will report to our Site Improvement Services Director.

Strategic/Tactical Responsibilities

• Manage Palmetto roofing & trenching pre-construction throughput pipelines with a goal of completing all pre-construction work prior to PV permitting approval, or synchronously with installation.
• Obtain quotes for projects that fall outside of standardized engineering callouts.
• Manage and further develop standard operating procedures that will support high-velocity throughput.
• True up final invoicing in the customer management system to guide accuracy in automated quoting.
• Review completed projects to ensure accuracy and fulfillment of scope.
• Review and approve Roofing Build Partner invoices.
• Manage Zendesk response timelines, with a goal of email first response time of <20 Minutes.
• Work with Programmatic leadership to meet and exceed determined KPIs for throughput process, pricing, and quality standards.
• Work with CX leadership and marketing teams to ensure customer and sales member communication around pre-construction coordination and adder inclusion is flawless.
• Manage contractor partnerships and work with the Build Partner Acquisition team to ensure and enforce Roofing Build Parter quality and costs.
• Work with the Project Coordinator group, focusing on pre-deployment customer coordination and experience.
• Coordinate closely with the Design & Engineering and Field Operations to ensure operational best practices are adhered to.
• Provide reactive support for operational objectives dependent upon regional characteristics for Design & Engineering on an as-needed basis.
• Work with the Finance Team to ensure accurate and timely financial reconciliation for all pricing adders, including the inclusion of pricing in customer finance and accurate reflection in commission remittance reporting and payout.

Required Background and Skills

• Minimum 4 years of operational leadership/project management experience with a demonstrated track record of process improvement.
• Demonstrated leadership capabilities in a fast-paced, change-oriented environment.
• Knowledgeable and proficient in working and coordinating with roofing subcontractors.
• PMP Certification is a plus.
• Excellent organizational skills and ability to prioritize.
• Excellent analytical skills.
• BA/BS in a related discipline or equivalent combination of education and experience.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy