This position will provide comprehensive technical support to Proterra’s Greenville Site Technical Publications Manager and other site leadership team members. You will be responsible for the research, development and delivery of technical publications required for Proterra’s fleet of advanced, all-electric transit buses and associated charging equipment.

About the Role – You will:

• Produce a wide variety of highly technical documentation including customer manuals, service bulletins, installation guides, quick-reference guides, training curriculum, instructional manuals, and other supporting documents to communicate complex and technical information in an easily understood manner.
• Interview production personnel, engineering personnel, and research vendor material to become familiar with component installation and operation. Study drawings, specifications, mockup and product samples to determine installation sequence, adjustment details and vehicle-specific operating procedures.
• Illustrate procedural documents by taking photographs, selecting and enhancing CAD drawings, and producing sketches, diagrams and charts.
• Layout customer manuals and other technical documents for publication; review previously published manuals and recommended revisions or changes in scope, format and content.
• Understand the needs of the customer and the industry to ensure products are industry leading; conduct cursory inspection of customer vehicles to evaluate accuracy of manuals and build quality.
• Determine tools and equipment needed to perform maintenance and repair tasks.
• Interact with engineering and manufacturing release systems.
• Maintain State-of-the-Art knowledge of related topics.

About Our Group:

• As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
• We strive to provide the highest level service and support to our clients each and every day.
• We work collaboratively to build strong relationships with our clients, partners, and own team.
• We treat each other with respect……and always try to have a little fun every day!
• This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in Greenville, SC.
• You will report to the Site Technical Publications Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment, problem-solving skills and effective analysis skills with attention to detail.
• Excellent English communication skills with customers and internal staff.

Your Experience Includes:

• Associate’s Degree in Education, Technical Communications, Human Resource Development, or Industrial Engineering or equivalent experience.
• 4+ years’ experience using software and publishing tools applicable to the technical writing field.
• Knowledge of principles and methods for training design, teaching, instruction, adult learning theory, Engineering BOM structure and management.
• Experience developing step-by-step procedural documentation as well as a strong mechanical aptitude.
• Experience using relevant software such as Adobe FrameMaker, InDesign, and Illustrator.
• Proficient MS Office applications (Excel, Word, PowerPoint, Outlook, Project, Access, SharePoint).
• Physical demands include but not limited to lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders and walking.
• Environmental demands include but not limited to working in extreme temperatures (cold/heat), excessive noise, and high voltage.

You might also have:

• Bachelor’s Degree preferred
• Manufacturing Experience
• Experience using desktop publishing software (Adobe FrameMaker)
• Experience using demo and eLearning software (Adobe Captivate / Articulate / Lectora)
• Experience using SolidWorks (or other CAD software) to develop technical illustrations

**Location: **Greenville, SC
**Travel: **0 - 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)