Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

The Role

We are headquartered in Seattle but this position is open to remote work.

As a Residential Service Network Manager, you will facilitate communication and workflow between the Omnidian’s Residential Operations Team and our national network of Field Service Partners (FSP) to ensure an excellent client experience. You will manage Residential Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations. You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Service Network Performance:

• Complete weekly service tickets sweeps
• Review field service reports and quotes for completion and accuracy
• Close out service tickets
• Provide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPs
• Drive FSP responsiveness for service ticket resolutions
• Reconcile workmanship warranty claims and escalations

Service Network Management:

• Host regular meetings with FSPs to ensure compliance with SLAs and performance expectations
• Deliver training updates and process change notifications
• Support high priority/batch project planning

Service Network Strategy and Planning:

• Assist with development of universal Field Reporting tool
• Assist with development of Selection Automation tool
• Serve as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency

Who You Are

• 3+ years of Residential Solar PV Industry/Subcontractor Management Experience
• ARTful: Accountability, Respect, Transparency
• Highly Responsive and Organized: No significant email backlogs, 1 Business Day response time
• Proactive and Results Driven
• Experienced working in a fast-paced environment
• Ability to work successfully in autonomous and group working environments.
• Excellent Written and Oral Communication Skills
• Strong ability to coalesce meaningful action among multiple stakeholders with competing priorities
• Exceptional Attention to Detail
• Data Analytics a Plus

#LI-REMOTE

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.